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Privacy Policy

This Privacy Policy describes how and when Snuggly Monkey, LLC collects, uses, and shares information when you purchase an item from Snuggly Monkey, contact us, or otherwise use our services through www.snugglymonkey.com.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Shopify or any third party services you access through Shopify. You can reference the Shopify Privacy Policy to learn more about its privacy practices.

-- I. Information We Collect --

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

-- II. Why We Need Your Information and How We Use It --

We rely on a number of legal bases to collect, use, and share your information, including:
-- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for the Snuggly Monkey e-newsletter;
-- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Shopiofy Terms of Use. We use your information as necessary to comply with our obligations under the Shopify Terms of Use.

-- III. Information Sharing and Disclosure --

Protecting your personal information is very important to us and we will never sell or give your personal information away unnecessarily. However, there are some very specific instances when your personal information must be shared with a 3rd party. These circumstances are as follows:

i. Service providers :: We engage the services of certain trusted third parties to perform functions and provide services to our shop, such as parcel delivery companies including, but not limited to, the US Postal Service, Fed Ex and UPS. We will share your personal information with these third parties, but only to the extent necessary to perform the specific services for which they have been contracted to perform.

ii. Business transfers :: If we were to sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

iii. Compliance with laws :: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

-- IV. Data Retention --

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 5 years.

-- V. Transfers of Personal Information Outside the EU --

As Snuggly Monkey, LLC is based in the United States, we may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

--VI. Your Rights --

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:

i. Access :: You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

ii. Change, Restrict, Delete :: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where we are required to store data for legal reasons) we will generally delete your personal information upon request.

iii. Object :: You can object to (i) ou processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from Snuggly Monkey, llc after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

iv. Complain :: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

-- How to Contact Us --
For purposes of EU data protection law, Snuggly Monkey, LLC is the data controller of your personal information. If you have any questions or concerns, you may contact us at hello@snugglymonkey.com. Alternately, you may contact us via mail at:

Snuggly Monkey, LLC
PO Box 2514
Durham, NC 27715