All US orders over $50 ship for FREE!
All packages are shipped with tracking services, and you will receive an email notification with your tracking number once your package ships. Packages will, on rare occasions, be sent via UPS or FedEx. If your package is shipped with any alternate carrier, you will receive notification.
Orders placed Monday - Friday will typically ship within 24 hours. Any orders placed after 12pm EST on Friday - Sunday will ship on the following Monday (or next business day if Monday is a holiday). Rush processing may be available for an additional fee. Please contact us if you are interested in Rush Service.
A Note about your "Ship To" Address...
Your package will be shipped to the Shipping Address provided when you place your order. Please be sure to double check that this address is correct before you submit your order. If you realize that the address is incorrect, please email us at hello@snugglymonkey.com to make any necessary corrections immediately. If a package is returned to Snuggly Monkey as "undeliverable due to incorrect address", you will have the option to either pay to have it re-shipped or to receive a refund for the purchase price of the items. Unfortunately, shipping charges cannot be refunded in this instance.
All packages weighing less than 4 lbs will ship via USPS First Class International Mail service. This service typically takes 1-3 weeks to reach most destinations, however please be aware that it can take up to 4-6 weeks. This class of mail service DOES NOT include package tracking services. Once your package leaves the US, we are unable to track its progress. When your items ship, you will receive a Customs Tracking number. If you have concerns regarding the arrival of your package and it has already left the USA, please contact your local customs office with your Customs Tracking number for additional assistance.
Packages weighing more than 4lbs will ship via USPS Priority International Mail. Package tracking is available internationally with this service. This level of postal service begins at $35 USD for most international destinations and is available for any order for a postage upgrade fee. If you are interested in upgrading your service, please contact us for more information.
Customs Fees
Customers are responsible for any duty/tax that is due upon receipt of the package. According to US law, customs forms must be completed accurately and completely. Please do not ask to have the package marked "gift" or to reduce the total cost of the item(s) in the package as it is illegal to do so. All packages are marked as "Merchandise". Snuggly Monkey cannot accept responsibility for international orders that are held up in customs. If a package is returned because customs fees have not been paid, you will receive a refund on the original purchase price of the items, however postage cannot be refunded in this instance.
Sales tax of 7.5% is included on orders shipped to North Carolina address only.
Returns are accepted for any reason within 14 days of purchase. To be eligible for a return, your item(s) must be unused and in their original packaging. To arrange for a return, please email supplies@snugglymonkey.com.
Promo codes cannot be combined with other offers, discounts and/or promotions. Generally, only one promo code may be used per order. Some exclusions may apply. Each coupon code is valid for a limited time only and expires on the date specified in the offer. Coupon codes are subject to product availability. Snuggly Monkey reserves the right to deny fraudulent use of a promotional code.
Snuggly Monkey is committed to protecting your privacy and any information you share with us.
We may collect personal information from users in a variety of ways, including, but not limited to, when users visit our site, register, place an order or subscribe to our newsletter. Users may be asked for, as appropriate, name, email address, mailing address, phone number or credit card information. We will collect personal information only if it is voluntarily submitted.
We keep all customer information confidential and do not share or sell any information with any outside parties.
If you would like more information on our privacy practices, please read our full Privacy Policy here.
All images on Snuggly Monkey's website are the intellectual property of Snuggly Monkey, LLC. All rights reserved. Any use of any images on the Snuggly Monkey website, including the reproduction, modification, distribution, replication, without the express written permission is strictly prohibited.
All original contents of this website, including but not limited to words, images and sounds, are © 2011 - 2017 Snuggly Monkey, LLC. All rights reserved. You may not reproduce, copy, download or distribute any content of this site without first obtaining Snuggly Monkey, LLC's express written authorization unless otherwise authorized by law.
