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Shipping & Returns

All US orders over $50 ship for FREE!

All packages are shipped with tracking services, and you will receive an email notification with your tracking number once your package ships. Packages will, on rare occasions, be sent via UPS or FedEx. If your package is shipped with any alternate carrier, you will receive notification.

Orders placed Monday - Friday will typically ship within 24 hours. Any orders placed after 12pm EST on Friday - Sunday will ship on the following Monday (or next business day if Monday is a holiday). 

Domestic Shipping Policies

  • All packages under 15.9 oz are shipped via USPS First Class Mail, which typically takes 2-5 days. First Class Mail includes Package Tracking, but does not include lost package insurance. 
  • Any packages weighing over 1 lb. are shipped via USPS Priority Mail, which typically takes 2-3 days. Priority Mail includes Package Tracking and Insurance.
  • Express Mail (overnight) service may be available for an additional fee. Please contact us for more information. 

A Note about your "Ship To" Address...

Your package will be shipped to the Shipping Address provided when you place your order. Please be sure to double check that this address is correct before you submit your order. If you realize that the address is incorrect, please email us at hello@snugglymonkey.com to make any necessary corrections immediately. If a package is returned to Snuggly Monkey as "undeliverable due to incorrect address", you will have the option to either pay to have it re-shipped or to receive a refund for the purchase price of the items. Unfortunately, shipping charges cannot be refunded in this instance. 

International Shipping & Customs

 

International shipping has becoming challenging since 2020. Due to inconsistent and unreliable service from global postal systems, Snuggly Monkey currently ships internationally only via DHL Express to most countries. DHL Express offers tracked and insured delivery to most countries within 5-7 days. The only exception is Canada, where we continue to offer First Class International Mail options as well as FedEx Ground service. It is our hope that we will be able to return to offering more affordable First Class International Mail as an option for international customers as we continue to recover from the effects of the pandemic. Thank you for your patience and understanding.

Customs Fees

Customers are responsible for any duty/tax that is due upon receipt of the package. According to US law, customs forms must be completed accurately and completely. Please do not ask to have the package marked "gift" or to reduce the total cost of the item(s) in the package as it is illegal to do so. All packages are marked as "Merchandise". Snuggly Monkey cannot accept responsibility for international orders that are held up in customs. If a package is returned because customs fees have not been paid, you will receive a refund on the original purchase price of the items, however postage cannot be refunded in this instance.

Sales Tax

In accordance with individual state tax laws, Snuggly Monkey is currently required to charge sales tax on orders that ship to North Carolina and Virginia.  

Return Policy

Returns are accepted for any reason within 30 days of purchase. To be eligible for a return, your item(s) must be unused and in their original packaging.  To arrange for a return, please email hello@snugglymonkey.com.

  • Returns are subject to a 10% re-stocking fee. 
  • Customers are responsible for return postage, and please be aware that the original shipping charges cannot be refunded.  It is highly recommended that you use a package tracking service when mailing back your returned items.
  • In special situations, a return may be accepted outside of the 30 day return window. If you believe you have exceptional circumstances warranting a late return please contact us. 
  • If your items arrive damaged or defective, please contact hello@snugglymonkey.com right away to arrange for an exchange with photos of the damaged product. A new item will be shipped out to you immediately at no additional cost.
  • Once your returned item has been received, you will receive an email notification. Your refund for the purchase price of the item will be issued back onto your original method of payment.  Please be aware that credit cards can take a few days to process refunds, so the chargeback may not immediately appear on your online statement. If you have concerns about a refund not going through, please contact your credit card company or Paypal directly.

Promotional Codes & Coupons

Promo codes cannot be combined with other offers, discounts and/or promotions. Generally, only one promo code may be used per order. Some exclusions may apply. Each coupon code is valid for a limited time only and expires on the date specified in the offer. Coupon codes are subject to product availability. Snuggly Monkey reserves the right to deny fraudulent use of a promotional code.

Privacy Policy

Snuggly Monkey is committed to protecting your privacy and any information you share with us.

We may collect personal information from users in a variety of ways, including, but not limited to, when users visit our site, register, place an order or subscribe to our newsletter. Users may be asked for, as appropriate, name, email address, mailing address, phone number or credit card information. We will collect personal information only if it is voluntarily submitted.

We keep all customer information confidential and do not share or sell any information with any outside parties.

If you would like more information on our privacy practices, please read our full Privacy Policy here.

Use of Digital Images & Copyright

All images on Snuggly Monkey's website are the intellectual property of Snuggly Monkey, LLC. All rights reserved. Any use of any images on the Snuggly Monkey website, including the reproduction, modification, distribution, replication, without the express written permission is strictly prohibited.

All original contents of this website, including but not limited to words, images and sounds, are © 2011 - 2022 Snuggly Monkey, LLC. All rights reserved. You may not reproduce, copy, download or distribute any content of this site without first obtaining Snuggly Monkey, LLC's express written authorization unless otherwise authorized by law.

 

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